Terms & Conditions

POLICY AND PROCEDURES

General Information:
Online Website Hours, 24/7
In Store Hours, Monday - Friday, 8:30 AM - 5:30 PM
Local Phone Number: xxx-xxx-xxxx

Sale Terms: 

We recommend that you inspect all merchandise thoroughly upon receipt and verify that your order is correct. We will correct duplicate deliveries, incorrect merchandise or any errors in shipment on our part upon verification of the error. However, you must notify Company Name of any discrepancies within 10 days from receipt of goods. Any questions phone xxx-xxx-xxxx.

Payment Methods:

Major Credit Cards: Visa, MasterCard, Amex, and Discover.

Return / Exchange Policy: 

With the exception of Special Orders, which are not returnable, all new returns (unopened, undamaged) and refused deliveries are accepted with in 1 year of purchase and are subject to a 10% restocking fee. Shipping fees are non-refundable. For returns on ANY of our products please contact us for instructions before shipping.

Re-stocking Fee: 

Items or pieces returned will have a 10% RE-STOCKING FEE for each item or piece returned. All shipping is prepaid by the customer. Exchanges are not eligible for free shipping. Merchandise must be in original condition as received: Merchandise must be in its original box or poly bag (do not mark, tape or attach anything directly to the packaging). Merchandise must have all the original tags attached. Merchandise must be unused and not altered in any way. All items returned for exchange must be in salable condition.

Price Matching: 

When you present an order for price matching you must include the shipping fees, taxes, etc. Items purchased from price matching are final sales only! We will need the competitor's price along with the URL for the product so that we may compare information. Price matching is not valid for past orders as it is good for new orders only.<

Damaged Merchandise: 

In the case that a product is found to be defective as determined and verified by the manufacturer, Company Name will replace the item for the same brand, size and color at no cost to you. You must contact Company Name immediately to be able to receive the replacement. Replacements will be shipped out by Standard Shipping, regardless of the original shipping method. At the customer's own cost, you may have a quicker shipping method. Damaged shipments must be reported to Company Name upon receipt of shipment.

Lost Merchandise: 

On rare occasions, merchandise is lost in transit. Should this occur it will be replaced only after the shipment has been traced. Upon notification by the carrier of non-delivery, a claim will be filed and the merchandise replaced or a credit applied.

Privacy Policy: 

This site is hosted by Portline. Portline hosts the store pages, ordering system, and order data. Portline does not collect customer or order information.

Shipping Methods:

Any questions please phone : xxx-xxx-xxxx.The return label will read: Company Name

Shipping Policies.

Shipping to be collected at time of order. Credit card information collected at time of order will be stored within the Secure Authorize.net CIM Portal (see http://www.authorize.net) for further information. Customers will be notified for orders are shipping xxxxx. Cards are processed upon shipping.

Company Name
XXXXX
XXXX, XX, XXXX

Regular Business Hours: Monday - Friday, 8:30AM to 5:30PM xxSupport: Tech support available during regular business hours, and via phone weekends and holidays.
Email: xxx@xxxx.com
Website: www.xxx.com